The following limitations apply to using SSPR from the Windows sign-in screen: If your IT team hasn't enabled the ability to use SSPR from your Windows device or you have problems during sign-in, reach out to your helpdesk for additional assistance. ![]() Installing and Configuring DirectAccess Connectivity Assistant 2.This tutorial shows an administrator how to enable SSPR for Windows devices in an enterprise. If initial testing of this workaround is successful, the registry setting can be pushed out to all DirectAccess clients using Active Directory Group Policy Preferences. The computer must be restarted for this change to take effect. New-ItemProperty -Path “HKLM:\SYSTEM\CurrentControlSet\Services\NcaSvc\” -Name SvcHostSplitDisable -PropertyType DWORD -Value 1 -Force To resolve this issue, open an elevated PowerShell window and enter the following command. DirectAccess administrators have been reporting that the process seems to fail during the creation of the log file, leaving it truncated and incomplete. There are numerous reports that generating the DirectAccess troubleshooting log fails on Windows 10 v1709. %SystemDrive%\Users\%Username%\AppData\Local\Temp If you wish to simply view the log file on the client and not email them, you can find the generated DirectAccess troubleshooting log file in HTML format in the following location. Please install an email program or, if one is already installed, create an associate in the Default Programs control panel. There is no email program associated to perform the requested action. If an email program is not installed on the client, the following information is displayed. Microsoft assumes that an end user will be generating the DirectAccess client troubleshooting log and will be emailing them to their administrator. Enter an email address in the Helpdesk email address field. To define a support email address, open the Remote Access Management console and perform the following steps.ģ. The option to collect a log, and email it to your IT admin will only be displayed if a support email address is defined in the DirectAccess configuration. Clicking on the Collect button creates a detailed diagnostic log file that is often helpful for troubleshooting DirectAccess connectivity issues. The DirectAccess NCA also provides access to crucial troubleshooting information. The NCA service will always fail to start on Professional edition as it is not a supported DirectAccess client. If you receive the error “ Failed to start service ‘Network Connectivity Assistant (NcaSvc)‘”, ensure that the client operating system is Enterprise or Education edition. ![]() ![]() If DirectAccess does not appear in the list, open an elevated PowerShell window and restart the Network Connectivity Assistant service (NcaSvc) using the following command. Here you’ll find a helpful visual indicator of current connectivity status, and for multisite deployments you’ll also find details about the current entry point. The DirectAccess NCA can be accessed by pressing the Windows Key I and then clicking on Network
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